New Client/Patient Information

Welcome prospective new patients!

Interested in making an initial visit? Or have some questions about our office policies or payments?

Here are some details to make the process easy. 

You can book your initial visit with most of our therapists online or by email info@innerocean.ca.
Some of our therapists have a waiting list. If you go to our Book Online  tab and the therapist does NOT have an Initial Client or Initial Patient option, they either have a wait list or are not taking new patients/clients at this time. Ex: Counsellor Heather Macmillan is not taking on any new clients at this time.

We have a receptionist in the office on Mondays and Fridays, and someone working remotely the other days of the week. 

For you:
  • > You do not need a medical referral to receive any of our services, however, some insurance companies require a medical referral to reimburse you for your visit cost. 
  • > Most of our services are covered by extended health insurance plans. Check with your insurance company regarding your individual coverage and policy requirements.
  • > At this time, the acupuncturist is the only one who direct bills to personal health plans. 
  • > We accept cash, debit, and credit cards (VISA and MC) 
  • > There is underground parking in the building at a cost
  • > There is meter parking along Spring Garden Rd and Robie St
  • > There is street parking in the surrounding neighbourhood

For us:

  • • Please bring your completed New Patient/Client forms (acupuncture) to your first visit. They take a while to fill out, and will use up your appointment time if you fill them out in the office. Chiropractic forms can now be filled out online. The link will be in your confirmation and reminder emails.